Refund policy

 

Return & Refund Policy

At SAINT VOID, every piece is carefully inspected before shipment to ensure it meets our quality standards.

If there is an issue with your order, we’re here to help.

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please contact support@saintvoidofficial.com within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging and shipping label

Once your claim has been reviewed and approved, SAINT VOID will provide either:

  • A replacement item (subject to availability), or
  • A full refund to your original payment method.

Returns

We accept returns of unused, non-defective items within 7 days of delivery.

To be eligible for a return, the item must:

  • Be unworn and unused
  • Be unwashed
  • Have all original tags attached
  • Be returned in its original packaging
  • Show no signs of wear, damage, alteration, or misuse

Items that do not meet these conditions may be refused.

Unless the return is due to a defect, damage, or an error on our part, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Exchanges

If you would like to exchange your item for a different size, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If your requested size is unavailable, we will offer an alternative solution where possible.

Limited Releases & Pre-Orders

Certain collections, limited releases, pre-order products, and products marked as Final Sale may not be eligible for returns or exchanges unless they arrive defective, damaged, or incorrect.

Any exceptions will be clearly stated on the product page before purchase.

Refund Processing

Once your returned item has been received and inspected, approved refunds will be processed to your original payment method within 7 business days.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, cancellation requests cannot be guaranteed once processing has started.

If you need assistance, please contact us as soon as possible after placing your order.

Contact

For any questions regarding your order, returns, exchanges, or refunds, please contact:

support@saintvoidofficial.com